Deleting your account

How to delete a Mandarin IM account, and what happens to its data

Delete it yourself, in a minute: Settings › Privacy › Delete account, in the Android app or at web.mandarin.im. No app at hand? Sign in at web.mandarin.im with your phone number: there is nothing to install.

How to delete it

Open Mandarin on your phone, or web.mandarin.im in a browser and sign in with your phone number.
Go to Settings › Privacy and choose Delete account at the bottom.
Mandarin sends a code to its chat on your devices. Enter it and confirm.

The account is deleted at once and for good: there is no waiting period, and it cannot be brought back.

What is deleted

Your profile: name, picture, about and status.
Your phone number: it can sign up again, as a new account with a new Mandarin ID.
Your contacts and address book, privacy settings and blocks.
Your bots, with their tokens.
Your sessions: every device is signed out, classic ICQ clients too, with the password for them.

What stays

Messages you sent stay with the people and groups who got them, shown as from “Deleted account”.
Groups and channels you own pass to an admin, or to their longest member; one left empty is deleted.
Records of reports and moderation about the account, kept for the safety of others.
Backup copies, overwritten within 8 days, and service logs that note your number, erased within 30 days.

Your Mandarin ID is never given to anybody else.

Can’t sign in?

If you no longer have the phone number, write to igor@citron.dev from wherever you can prove the account is yours, and we will help.